Magic of the Jack O' Lanterns - 2021 Application Header Image

JOIN US!

Thank you for your interest in working at the Magic of the Jack O' Lanterns at Hudson Gardens! We are thrilled that you want to join the ranks of our event team! Please fill out the following application to be considered for the 2021 season.

We need customer service and operations staff to play critical roles at our event! We are looking for managers, cashiers, ticket scanners, parking lot attendants, greeters, line staff, safety and security and our Clean Team.

All interviews and auditions must be scheduled by appointment.

First off, what's your name?*
Are you 18 years of age or older?*
Are you a returning staff member?
If you worked with us more than one year ago, select "No".
Please choose the option that best describes your experience working with us:
If you worked with us more than one year ago, please return to the previous question and select "No."
Which attraction are you applying to?
And which role are you applying for? All positions start at $16/hr. Additional depending on role.*
Which management role are you interested in?*

Position:          Seasonal Production Technician             

Location:          Magic of the Jack O’ Lanterns – Hudson Gardens

Reports to:     General Manager

Position Summary:

The Production Technician is responsible for upholding the highest level of show quality through the production, maintenance and cleanliness of the exhibits, facility, and property. They are responsible for turning on power to exhibits and monitoring and maintaining the exhibit elements during the operation of the event.

Position Summary:

Compensation for this position is $16/hr.

Benefits and Perks: 

  • Discount off Magic of the Jack O’ Lanterns gift shop merchandise
  • Free admission to Magic of the Jack O’ Lanterns for employee and guests
  • Biweekly Pay
  • Direct Deposit

Responsibilities

  • Perform routine and emergency maintenance and repairs to uphold show quality and safety.
  • Responsible for turning on, shutting down and troubleshooting operation of show during show operations.
  • Diagnose technical issues.
  • Properly store equipment and materials.
  • Assist with outdoor infrastructure setup.
  • Conduct routine inspection of premises and equipment.
  • Maintain cleanliness of exhibits.
  • Assist in the maintenance of Information Technology infrastructure.
  • Report maintenance and repair issues to the General Manager.
  • Continually demonstrate Thirteenth Floor’s core values: Excellence, Communications, Adaptable, Teamwork and Fun
  • Attend weekly team staff meetings.
  • Develop strategies to decrease production expenses and implement new procedures with GM approval.
  • Comply with company and OSHA standard workplace safety protocols.
  • Perform additional duties as required.

Qualifications

Experience/Skills

  • High school diploma or GED.
  • College degree in theater or applicable trade school or industry equivalent experience preferred.
  • Valid Colorado Driver's License.
  • Experience performing routine maintenance.
  • Skilled in the use of hand and power tools.
  • Knowledge of 110volt and low voltage electrical systems and AV equipment preferred.
  • Ability to diagnose mechanical issues and repair or offer solutions.
  • Eye for detail.
  • Be able to work independently and in a team setting.
  • Professional presentation and attitude.
  • Embrace and exemplify Thirteenth Floor culture.
  • Ability to work a varying schedule including weekdays, weekends, evenings, and holidays, as dictated by business needs.

Physical

  • While performing the duties of this job, employees are regularly required to stand, walk, and work in varying environments for up to 5 hours at a time.
  • Possess manual dexterity needed to operate a computer
  • Ability to work a varying schedule in terms of days and hours, as dictated by business needs.
  • Use hands to operate common shop tools and standard office equipment.
  • Reach with hands and arms and lift up to 50 pounds.
  • Employees may occasionally work in dark conditions with loud noises, confusing lights, and sound, and be exposed to theatrical fog.
  • In certain assignments, an employee may work near moving equipment and be exposed to outdoor weather conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisor Responsibilities

                This position does not require supervisory responsibilities.

All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Thirteenth Floor Entertainment Group participates in E-Verify as required by law.

Position:          Seasonal Parking Manager                     

Location:          Magic of the Jack O’ Lanterns – Hudson Gardens

Reports to:     General Manager

POSITION SUMMARY: 

The Parking Manager is responsible for managing the daily operations of guest and employee parking. They are responsible for executing impeccable customer service and safety through effective management of guest and employee parking. The parking attendants are direct reports to the Parking Manager.

Compensation: 

Compensation for this role is $17-$19/hr

Benefits and Perks: 

  • Discount off Magic of the Jack O’ Lanterns gift shop merchandise
  • Free admission to Magic of the Jack O’ Lanterns for employee and guests
  • Biweekly Pay
  • Direct Deposit

Responsibilities

  • Oversee all aspects of the location’s parking plan.
  • Continually control the flow of cars into and out of guest and employee lots while maximizing guest satisfaction and safety.
  • Encourage, and maintain internal and cross-departmental communication.
  • Assist with training staff to provide a memorable and uniquely Thirteenth Floor level of service to guests.
  • Ensure staff complies with all safety regulations.
  • Analyze customer feedback and suggest ways to improve experience.
  • Actively listen to and resolve complaints.
  • Lead, develop, and manage the team that encourages high Guest Service.
  • Ensure parking lots, signage and lights are setup and operational prior to opening.
  • Assist with creating effective schedules to ensure work centers are well staffed during peak hours.
  • Maintain high standards for organization and cleanliness throughout the parking areas.
  • Assists the GM in hiring and interviewing parking staff.
  • Conducts a parking department orientation and training prior to opening night.
  • Coordinate supply needs with General Manager.
  • Attend weekly managerial staff meetings.
  • Develop strategies to increase efficiency of parking operations and prototype new parking procedures with GM approval.
  • Identify future management candidates.
  • The employee will comply with company and OSHA standard workplace safety protocols
  • Perform additional duties as required.

Qualifications

Experience/Skills

  • Valid Colorado Driver's License.
  • Extensive knowledge of team management, leadership skills, conflict resolution and vehicle management strategies.
  • Embrace and exemplify Thirteenth Floor culture.
  • Be enthusiastic about creating a world-class guest and employee experience.
  • Ability to perform highly detailed work on multiple concurrent tasks.
  • Ability to read, write, comprehend, and follow instructions in English.
  • Ability to use basic computer applications including email, word processing and spreadsheets.
  • Ability to work a varying schedule including weekdays, weekends, evenings, and holidays, as dictated by business needs.

Physical

  • While performing the duties of this job, employees are regularly required to stand, walk, and work in varying environments for up to 6 hours at a time
  • Possess manual dexterity needed to operate a computer.
  • Ability to work a varying schedule in terms of days and hours, as dictated by business needs.
  • Use hands to operate standard office equipment.
  • Reach with hands and arms; and lift up to 70 pounds.
  • In most assignments, an employee may work near moving equipment and be exposed to outdoor weather conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisor Responsibilities

            This position does require supervisory responsibilities.

All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Thirteenth Floor Entertainment Group participates in E-Verify as required by law.

Position:          Seasonal Sales Manager                        

Location:          Magic of the Jack O’ Lanterns – Hudson Gardens

Reports to:     General Manager

POSITION SUMMARY: 

The Sales Manager leads our seasonal sales team in providing a top-notch sales experience for our guests. They are responsible for directing and overseeing the overall Revenue Streams, Cash Handling and Ticket Scanning Operations including the Box Office, Retail, Concessions, Photo Sales and Additional Ticketed Attractions. They are responsible for executing impeccable customer service, upholding company standards, and maximizing onsite sales and revenue performance. The sales leads, cashiers and bartenders are direct reports to the Sales Manager.

Compensation: 

Compensation for this role is $17-$19/hr.

Benefits and Perks: 

  • Discount off Magic of the Jack O’ Lanterns gift shop merchandise
  • Free admission to Magic of the Jack O’ Lanterns for employee and guests
  • Biweekly Pay
  • Direct Deposit
  • Responsibilities
  • Direct and coach the sales team to provide a memorable and uniquely Thirteenth Floor level of service to guests.
  • Assists the GM in hiring and interviewing Sales staff.
  • Encourage, and maintain internal and cross-departmental communication.
  • Conducts a sales orientation and training prior to opening night.
  • Oversee Cash Handling in accordance with Company policies.
  • Assist with creating effective schedules to ensure performance area is well staffed during peak hours.
  • Ensure staff complies with all safety regulations.
  • Analyze customer feedback and suggest ways to improve experience.
  • Actively listen to and resolve complaints.
  • Maintain cashier POS logins and handle POS operational issues.
  • Count and maintain a bank of change in the safe at the beginning and end of the night.
  • Setup drawers for each cashier and make change for cashiers as needed.
  • Oversee Cashier drops throughout the night and report any discrepancies to the GM.
  • Ensure Box Office security procedures are being followed.
  • Monitor and troubleshoot photo capture and sales system to meet photo sales goals.
  • Maintain a weekly inventory of all merchandise and concession items and ensure Retail items are restocked in a timely manner.
  • Coordinate supply needs with General Manager
  • Ensure all sales operation areas are always clean and professional looking.
  • Attend weekly managerial staff meetings.
  • Develop strategies to increase sales and prototype new sales procedures with GM approval.
  • Identify future management candidates.
  • Comply with company and OSHA standard workplace safety protocols
  • Perform additional duties as required.

Qualifications

Skills/Experience

  • Valid Colorado Driver's License.
  • Extensive knowledge of team management, leadership skills, POS procedures, retail sales, box office operations and concession strategies.
  • Strong cash handling and inventory skills.
  • Embrace and exemplify Thirteenth Floor culture.
  • Be enthusiastic about creating a world-class guest and employee experience.
  • Ability to setup and maintain basic computer hardware and software necessary to operate a Point-of-Sale system.
  • Ability to perform highly detailed work on multiple concurrent tasks.
  • Ability to read, write, comprehend, and follow instructions in English.
  • Ability to use basic computer applications including email, word processing and spreadsheets.
  • Ability to work a varying schedule including weekdays, weekends, evenings, and holidays, as dictated by business needs.

Physical

  • While performing the duties of this job, employees are regularly required to stand, walk, and work in varying environments for up to 6 hours at a time
  • Possess manual dexterity needed to operate a Point-of-Sale system
  • Ability to work a varying schedule in terms of days and hours, as dictated by business needs
  • Use hands to operate standard office equipment
  • Reach with hands and arms; and lift up to 25 pounds
  • In certain assignments, an employee may work near moving equipment and be exposed to outdoor weather conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisor Responsibilities

            This position does require supervisory responsibilities.

All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Thirteenth Floor Entertainment Group participates in E-Verify as required by law.

Please tell us which days of the week you are generally available to work from September 30th through October 31st.*
Check all that apply.
Do you have reliable transportation?*
If you are selected for an interview, please select the days and times you're generally available:*
If selected, we will schedule a specific time for your interview within the time frame you select.
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HR Admin Step

APPLICANT SELECTED THEY ARE NOT 18 YEARS OLD.

If you are considering hiring this applicant, please discuss with your Regional Manager and HR before proceeding in the process.


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Hiring Step

Hire applicant?*
If you select no, an email will be sent notifying the candidate that they are not being considered for the position. If you select "Complete Task Without Sending any Emails" the task will be completed but no notifications will be sent. You will have to manually send New Hire Documents if you wish to hire the applicant.
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If you select no, an email will be sent notifying the candidate that they are not being considered for the position. If you select "Complete Task Without Sending any Emails" the task will be completed but no notifications will be sent. You will have to manually send New Hire Documents if you wish to hire the applicant.
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